Full Time Teller

Land of Lincoln Credit Union•Decatur, IL

11d•$16 - $17

About The Position

The Teller provides accurate transactions and excellent member service by listening to members, educating them, identifying their needs, and sharing relevant credit union products and services. The role requires attention to detail, strong interpersonal skills, teamwork, basic proficiency navigating multiple computer programs and the internet, and consistent confidentiality and professionalism. The Teller reports to the Branch Manager or equivalent and is a non-exempt position. The Full-Time Teller is expected to work 40 hours per week. The job description also defines part-time schedules, but this posting is for a full-time position. The role requires availability during branch hours and the ability to work at alternate branch locations if assigned. Other duties and hours may be assigned.

Requirements

High school diploma or equivalent.
Availability during branch hours and willingness to work at alternate branch locations if assigned.
Attention to detail, strong interpersonal skills, teamwork, basic ability to navigate multiple computer programs and the internet, and commitment to confidentiality and professionalism.
Ability to meet the stated physical requirements, including lifting 30 pounds at times.

Nice To Haves

Knowledge of bookkeeping.
At least one year of cash-handling or teller experience.

Responsibilities

Represent the credit union’s core values in daily activities and when representing the credit union.
Greet members courteously and professionally and provide prompt, accurate, and efficient transactions.
Receive checks and cash for deposits, verify amounts and endorsements, and record deposits in computer systems.
Cash checks and process withdrawals after verifying signatures and member balances.
Assist with mail or email transactions when available.
Maintain current knowledge of credit union products, services, policies, procedures, rules, regulations, and teller-area robbery procedures.
Promote, explain, and cross-serve credit union services, including loans, IRAs, certificates, safe deposit boxes, debit and credit cards, online banking, traveler’s checks, and money orders.
Receive mortgage, consumer loan, and other payments and ensure amounts match balances due.
Enter payments into the computer and generate member receipts.
Place holds on accounts for uncollected funds.
Count, check, and package coins and currency.
Balance the cash drawer at the end of the shift, compare totals with the computer-generated proof sheet, research and resolve discrepancies, and report discrepancies to a supervisor as needed.
Keep the teller station stocked with forms, supplies, and brochures.
Report malfunctions of teller terminals and other equipment used at the teller station.
Check the night depository and record information according to credit union procedures.
Assist with and back up duties of more senior positions as needed.
Provide organization-wide member service as needed, including answering member calls, emails, and online chats.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
Maintain an orderly work area.
Perform other duties and work other hours as assigned.
Meet physical requirements, including prolonged periods of sitting at a desk working on a computer or standing during training activities, and lifting up to 30 pounds at times.