Teller On-Call

Westamerica Bank•Modesto, CA

17d

About The Position

Westamerica Bank is seeking an on-call teller to provide quality customer service under direct supervision and promote the Bank’s services and products. Weekly hours vary, and the employee may be required to travel to other branches as assigned by the region. The position is part-time and pays $16.90–$18.17. The teller serves customers, makes sales referrals, processes transactions accurately and in compliance with Bank policies, and supports branch operations under the direction of the CSM. The role also requires sound judgment in protecting Bank assets, responding constructively to feedback, and completing regulatory training and reviews. The employee generally works in an office environment and may occasionally work outside a typical office setting. The work environment may include exposure to moving mechanical parts, and noise is usually moderate. The job requires frequent use of hands and communication abilities, prolonged standing and walking, occasional reaching, sitting, stooping, kneeling, or crouching, and occasional lifting or moving of up to 25 pounds. Travel to other branches may be required.

Requirements

Good customer relations skills.
Basic math skills.
Ability to accurately count and dispense funds.
Ability to clearly communicate and write, and to hear and talk with co-workers and customers.
Ability to walk and stand for long periods; occasionally reach, sit, stoop, kneel, or crouch; and occasionally lift or move up to 25 pounds.
Visual abilities including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Ability to travel to other branches as assigned by the region.

Responsibilities

Deliver the Bank’s five points of service to external customers and adhere to QIS standards.
Communicate clearly and effectively with co-workers to contribute to team success.
Promote Bank services, meet the average goal of $110 per FTE per month, and cross-sell appropriate products and services to customers and prospects.
Contribute to key initiatives and, at the CSM’s direction, make outbound sales and service calls to customers and prospects.
Meet established accuracy and compliance standards while following policies and procedures; keep cash differences, operating losses, and BSA errors within established limits.
Follow control-consciousness policies and branch security procedures for opening, closing, and branch operations.
Support daily operational tasks as directed by the CSM, which may include Branch Capture processing, certifications, cash shipments, and balancing the ATM and vault.
Meet attendance guidelines.
Use good judgment and common sense to protect Bank assets while providing excellent customer service.
Respond constructively to feedback and take responsibility for the quality and quantity of work.
Complete regulatory tutorials and answer regulatory questions correctly during audits or branch reviews.
Accurately count and dispense customer funds, recognize cross-selling opportunities, respond positively to challenging customers, and maintain established service standards.
Travel to other branches as assigned by the region.