Teller

KeyBank • Town of Clarence, NY

7d • $18 - $23 • Onsite

About The Position

The Teller provides in-person client service in a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role identifies and resolves client issues and listens for financial wellness opportunities during client conversations, transitioning clients to a Banker for deeper financial discussions when appropriate. Tellers help clients move forward in their financial journey by supporting their financial goals and using financial wellness tools.

The position is responsible for efficient, effective, and accurate teller functions, including processing transactions, balancing a cash drawer, and following compliance, audit, and security procedures. Tellers attend in-person morning huddles and end-of-day debriefs, keep current on product guides, fees, and policies, and work Saturdays as directed by management. Other duties may be assigned or changed at any time. Employees must comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and business with the bank, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about available access channels.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to manage and maintain client accounts accurately and securely, including updating account information and correctly processing transactions.
• Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance cash drawers.
• Ability to maintain transaction accuracy and organized records.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of and ability to follow banking regulations and security procedures.
• Ability to identify client financial needs and promote relevant banking products and services.
• Awareness of techniques to detect and prevent fraudulent activities.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Ability to meet the stated physical demands, including prolonged standing, frequent hand use and reaching, and occasional bending and lifting.

Nice To Haves

• Notary license.

Responsibilities

• Provide excellent in-person service to new and existing clients and assist with account transactions and servicing needs.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities in client conversations and transition clients to a Banker when appropriate.
• Assist clients with financial goals and objectives through financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Review and maintain knowledge of product guides, fees, policies, and current offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned; duties, responsibilities, and activities may change or new ones may be assigned.

Benefits

• The position is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The posting refers applicants to a separate list of benefits for which the position is eligible but does not specify those benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED