Teller

Community Financial System, Inc. • City of Oneida, NY

3d • Onsite

About The Position

The Teller is a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes financial transactions, maintains cash accuracy, and supports customers with everyday banking needs. Tellers listen to understand customer needs, explain relevant products, services, and digital tools, and make appropriate referrals to branch partners. The position requires attention to detail, compliance with security and regulatory standards, and a commitment to positive customer service and branch operational integrity.

The position is listed at 32 hours per week. It may require travel to nearby branches and to training locations, meetings, professional development programs, and company-sponsored events. Initial training is a 5–7-day program and may involve overnight travel depending on distance; applicable travel expenses such as mileage and lodging are covered or reimbursed.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Sound judgment and ability to stay focused in a fast-paced environment.
• Ability to follow procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn banking systems.
• Ability to build trust, demonstrate professionalism, and maintain composure in sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistent demonstration of the company’s core values: Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be 18 years of age or older.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches and to training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

• Prior customer service and/or banking experience.

Responsibilities

• Welcome customers as the first point of contact and provide friendly, accurate, and efficient service.
• Process routine transactions, including deposits, withdrawals, payments, and check cashing, while verifying customer identity and available funds.
• Ask needs-based questions to understand customers’ transactional needs and direct them to appropriate team members or services.
• Educate customers about digital banking tools and self-service options.
• Respond to routine inquiries and concerns, escalating complex issues as appropriate.
• Support lobby management by guiding customers to the appropriate team member or service area.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
• Partner with branch colleagues to connect customers with specialists and support branch service goals.
• Collaborate with team members, assist with customer flow and routine branch operations, and contribute to an inclusive and respectful work environment.
• Take ownership of personal development and participate in branch meetings, training, and professional development opportunities.
• Process transactions precisely and balance the cash drawer within established guidelines.
• Protect customer and bank information and follow security, authentication, dual-control, cash-handling, opening and closing, and documentation procedures.
• Watch for unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns.
• Support internal audits, reviews, and regulatory requests, and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
• Provide support at other branches as needed to maintain staffing and service levels.
• Perform other related duties as assigned or directed.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Potential annual merit increase
• Applicable training travel expenses, such as mileage and lodging, covered or reimbursed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED