Teller

Beacon Bank•Cranston, RI

2d•Onsite

About The Position

The Teller serves as a primary point of contact for customers, processing financial transactions efficiently and accurately while providing an exceptional customer experience. The role builds customer relationships, promotes Beacon Bank products and services, and supports digital banking engagement. Tellers must follow bank policies, procedures, and regulatory requirements, including requirements related to customer information, security, and BSA/AML. This position is based in Cranston, Rhode Island, is listed as 30 hours per week, and is benefits eligible. The role may require Saturday hours and travel to nearby offices.

Requirements

High school diploma or equivalent.
Strong customer service and communication skills.
Good listening, judgment, and decision-making abilities.
Basic computer skills.
Prompt and reliable attendance.
Availability to work Saturday hours and travel to nearby offices as required.
Strong interpersonal skills.
Ability to be flexible in a fast-paced environment.

Nice To Haves

Cash handling experience.
Prior customer service experience.
Familiarity with Microsoft Office, including Word, Excel, and Outlook.
Enthusiastic, goal-oriented, and customer-focused approach.

Responsibilities

Provide an outstanding customer experience at all points of contact.
Build, retain, and expand customer relationships by recommending and referring products and services that meet customer needs.
Assist customers with digital banking services and recommend convenient banking options.
Participate in branch initiatives and community involvement to develop new business.
Recognize customer needs and goals and recommend solutions, including referrals to line-of-business partners.
Meet or exceed individual teller incentive goals and contribute to overall branch goals.
Process deposits, withdrawals, check cashing, loan payments, and other financial transactions.
Maintain and balance a cash drawer daily within guidelines.
Handle cash in an organized, timely, and accurate manner.
Assist with daily branch responsibilities to support proper balancing and timely delivery of work to appropriate departments.
Follow bank policies and procedures, safeguard bank assets, and protect confidential customer information in accordance with Customer Information Practices.
Comply with banking regulations, policies, and procedures, including BSA/AML requirements.
Deter robbery and fraud by adhering to established procedures.
Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.