Part Time Teller - East Blvd

PNC•Charlotte, NC

1d•Onsite

About The Position

As a part-time teller in PNC's retail banking organization, this role is based at the East Blvd location in Charlotte, North Carolina. The position delivers customer experiences intended to improve financial wellbeing and loyalty while increasing customers’ use of PNC services. It processes customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals. The role also supports efficient and accurate teller and branch operations and maintenance transactions. The position works a Saturday rotation, providing coverage at a PNC Bank Saturday Banking Branch at least 1–2 Saturdays per month. PNC describes itself as an in-office company and does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and knowledge of values and practices that prioritize customer needs and satisfaction.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
No required certifications.
No required licenses.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Conduct lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Provide Saturday coverage at a PNC Bank Saturday Banking Branch on a rotation schedule, at least 1–2 Saturdays per month.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee life insurance, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Back-up child and elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs, subject to eligibility.
Wellness program with financial incentives.
Parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Seven occasional absence days each year, unless otherwise required by law, subject to eligibility.
Part-time employees accrue vacation based on hours worked, including overtime, in the current calendar year; accrued vacation may be used after 90 days of service.