Teller - Part Time - East Texas

Credit Union of Texas•Kilgore, TX

23h•Onsite

About The Position

The Teller is a front-line ambassador for Credit Union of Texas, responsible for accurately and efficiently processing member financial transactions while delivering an exceptional, personalized service experience. The role identifies member needs through conversation, recommends appropriate CUTX products and services, and contributes to branch sales and service goals. Work is performed under strict regulatory, security, and confidentiality requirements, using CUTX-approved technology and AI-assisted tools to support transaction processing and member needs identification. The position is performed on-site at the assigned CUTX branch during posted branch hours, which may include Saturdays. The environment is a standard branch office setting without hazardous or significantly unpleasant conditions. The role uses approved AI tools and requires human review of AI-generated recommendations, answers, and risk prompts before they are acted on or shared with members. The Teller remains accountable for decisions and actions influenced by AI and must follow CUTX policies, applicable regulations, and security controls.

Requirements

High school diploma or GED.
At least six months of similar or related experience, such as cash handling, retail, customer service, or financial services.
Goal-oriented and self-motivated approach to meeting sales and service expectations.
Service orientation and genuine interest in helping members.
Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
Strong active listening skills to identify member needs.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and adapt in a fast-paced, changing environment.
Ability to work collaboratively in a branch setting.
Basic mathematical ability, including comfort with figures, percentages, and balancing.
Working knowledge of, or willingness to learn, BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
Proficiency with standard office technology and ability to learn CUTX core banking and teller systems.
Ability to follow applicable enterprise, AI-specific, and role-specific compliance obligations and CUTX policies.
Ability to meet the stated physical requirements, with reasonable accommodations as applicable.

Nice To Haves

Prior teller, cashier, or financial services experience.
Prior credit union or community bank experience.
Bilingual English/Spanish.

Responsibilities

Accurately and efficiently process deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier's checks.
Deliver consistently outstanding service to internal and external members.
Balance the cash drawer and transactions daily, and promptly research and resolve discrepancies.
Greet members, listen actively to identify financial needs, and provide accurate information about CUTX products, services, and account features.
Recommend appropriate CUTX products and services based on member conversations and account activity.
Meet or exceed individual sales and service goals established by branch leadership.
Refer members to Member Service Representatives, Loan Officers, or other specialists when their needs extend beyond the Teller's scope.
Comply with applicable financial regulations and CUTX privacy, security, and operational policies.
Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and transactions requiring CTR or SAR review.
Protect member non-public personal information and other sensitive information, and safeguard keys, combinations, documents, records, cash, and negotiable items.
Follow dual-control, opening, closing, cash-handling, cash-limit, and overage/shortage reporting procedures.
Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
Participate in pilots of CUTX-approved AI tools, provide feedback, and adopt approved enhancements.
Review every AI-suggested product recommendation, knowledge answer, or risk prompt before acting on it or communicating it to a member; stop and escalate when output appears inaccurate, biased, non-compliant, or outside the role's scope.
Complete assigned compliance, product, and AI training within required timeframes, including AI training within 30 days of hire and annual refreshers.
Do not enter member NPI or other restricted information into unapproved AI tools, use unapproved AI to answer member questions about CUTX products or policies, or use AI output as the sole basis for adverse member action.