Teller - Part Time - East Texas

Credit Union of Texas•Kilgore, TX

1d•Onsite

About The Position

The Teller is a front-line ambassador for Credit Union of Texas, processing member financial transactions accurately and efficiently while providing personalized service. The role identifies member needs through conversation and account activity, recommends appropriate CUTX products and services, and contributes to branch sales and service goals. It requires adherence to financial regulations, security procedures, and confidentiality requirements, and use of CUTX-approved banking technology and AI-assisted tools. The position is performed on-site at an assigned CUTX branch during posted branch hours, which may include Saturdays. The work takes place in a standard branch office setting without hazardous or significantly unpleasant conditions. The Teller is responsible for reviewing AI-generated suggestions before acting on them or communicating them to members, following applicable AI controls, and completing required compliance, product, and AI training.

Requirements

High school diploma or General Education Degree (GED).
Minimum six months of similar or related experience, such as cash handling, retail, customer service, or financial services.
Goal-oriented and self-motivated, with the ability to meet sales and service expectations.
Service-oriented, with a genuine interest in helping members.
Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
Strong active listening skills to identify member needs.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and adapt in a fast-paced, changing environment.
Team-oriented and able to collaborate in a branch setting.
Basic mathematical ability, including comfort with figures, percentages, and balancing.
Working knowledge of, or willingness to learn, BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
Proficiency with standard office technology and ability to learn CUTX core banking and teller systems.
Ability to remain stationary at a teller station for extended periods; perform repetitive hand and finger motions; handle currency, coins, and negotiable instruments; communicate clearly and hear normal conversation; visually inspect documents, identification, and currency; occasionally stand, walk, stoop, kneel, or crouch; and occasionally lift and move up to 20 pounds.
Ability to follow applicable enterprise, role-specific, and AI-related compliance obligations and controls.

Nice To Haves

Prior teller, cashier, or financial services experience.
Prior credit union or community bank experience.
Bilingual English/Spanish.

Responsibilities

Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier's checks.
Provide outstanding service to internal and external members and greet members warmly.
Balance the cash drawer and transactions daily, research discrepancies, and resolve them promptly.
Listen actively, identify member financial needs, and provide accurate information about CUTX products, services, and account features.
Recommend appropriate CUTX products and services and meet or exceed individual sales and service goals.
Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when their needs are beyond the Teller's scope.
Comply with applicable financial regulations, CUTX policies, bylaws, and documented procedures.
Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and transactions that require CTR or SAR review.
Protect member non-public personal information and other sensitive information.
Safeguard branch keys, combinations, documents, records, cash, and negotiable items; follow dual-control and other security procedures.
Follow branch opening, closing, and cash-handling procedures, including cash limits and overage/shortage reporting.
Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
Participate in pilots of approved AI tools, provide feedback, and adopt approved enhancements.
Review every AI-suggested product recommendation, knowledge answer, or risk prompt before acting on it or communicating it to a member.
Stop relying on and escalate AI output that appears inaccurate, biased, non-compliant, or outside the role's documented scope.
Avoid entering member NPI or confidential CUTX information into AI tools not approved for that data classification.
Complete assigned compliance, product, and AI training within required timeframes, including AI training within 30 days of hire and annual refreshers.
Use approved AI tools in accordance with CUTX policy and refrain from prohibited AI uses.