Part Time Teller Trainee Franklin East Branch

Rockland Trust•Franklin, MA

3d•$17 - $19•Onsite

About The Position

Rockland Trust is hiring a part-time Teller Trainee for its Franklin East Branch. The role is a frontline customer-service position focused on creating positive customer experiences, understanding customer needs, and helping develop and maintain customer relationships. The Teller Trainee provides courteous and efficient service while performing branch transactions and sharing information about banking products suited to customers’ needs. The employee works with a training team and branch colleagues to complete Teller Training and may make decisions alongside an immediate supervisor, with responsibilities expanding as knowledge and experience grow.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfort using technology, including computers, to support business goals.
Sales- and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

One to two years of prior teller experience or cash-handling/customer-service skills.

Responsibilities

Warmly greet customers entering the branch and direct them to the colleague best suited to support their needs.
Provide efficient, effective, and courteous customer support in person and by telephone.
Provide customers with information about Rockland Trust banking products suited to their individual needs.
Accurately process deposits, withdrawals, payments, check cashing, and other financial transactions.
Make decisions alongside the immediate supervisor, with decision-making responsibilities potentially expanding as knowledge and experience grow.
Work with the training team and branch team to learn role responsibilities and complete Teller Training.
Perform other duties as assigned by management.