Teller

Columbia Bank • Phoenix, AZ

10d • $18 - $20 • Onsite

About The Position

As the first point of contact for most clients, Tellers help deliver the bank’s Breakthrough Client Service Standards. Guided by the Branch Manager and Assistant Branch Manager, the role ensures banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. Tellers also maintain and enhance client relationships through meaningful conversations that identify client needs and opportunities to provide relevant bank products and services.

The position performs teller transactions and cash-handling functions accurately and confidentially, and supports daily branch tasks that maintain branch integrity. It mitigates risk by safeguarding funds and promptly accounting for or transferring them. Tellers interact with internal and external clients, anticipate needs, provide proactive solutions, develop knowledge of the bank’s products and services, and refer clients to appropriate business partners.

Requirements

• High school diploma or GED.
• Ability to learn and comply with all bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

• One year of previous banking or customer service experience.
• Bilingual ability.

Responsibilities

• Perform client transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, and check cashing.
• Balance the cash drawer and maintain the safekeeping of money; promptly account for or transfer funds.
• Perform daily branch-integrity tasks, including balancing the ATM using appropriate double custody, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
• Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution consistent with the bank’s Breakthrough Client Service Standards.
• Build and maintain client relationships through conversations that uncover financial needs and identify appropriate products and services.
• Maintain current knowledge of Columbia Bank products, services, and changes.
• Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

• Competitive incentive plan and potential performance-based incentive compensation.
• Professional development through tailored premier banker programs.
• Career growth paths.
• Medical, dental, and vision plans for eligible associates.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED