Teller

PNC Bank•Lancaster, PA

4d•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, the employee is based at the Fruitville Corner Branch in Lancaster, Pennsylvania. This is an in-office role focused on delivering customer experiences that improve financial wellbeing and build loyalty. The Teller processes customer interactions, provides information about financial transaction options and PNC products, identifies opportunities for appropriate referrals, and helps customers use technology and other resources. The role also supports efficient and accurate teller and branch operations while following policies and managing risk.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, effective communication, fraud detection and prevention, problem solving, and managing multiple priorities.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Understanding customer needs
Matrix management

Responsibilities

Deliver customer experiences that support customers’ financial wellbeing and build loyalty.
Process a variety of customer interactions.
Educate customers about alternatives for financial interactions and options for managing transactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Use product and procedural knowledge to resolve customer problems.
Follow policies and procedures, exercising sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service