Teller

First Interstate BancSystem•Fort Dodge, IA

13d•Onsite

About The Position

The Teller handles daily teller transactions in the lobby and drive-up areas of the Fort Dodge, Iowa S. 25th St. branch. The role provides outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients to additional products and other lines of business. The Teller processes a variety of account and cash transactions, responds to client inquiries, supports branch operations and security, and works with team members to achieve client-service and bank goals.

Requirements

High school diploma or GED required.
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.
Required regular and predictable attendance.
Travel as needed.

Nice To Haves

Experience in a cash-handling role preferred.

Responsibilities

Process deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s checks, and savings bond redemptions.
Answer client questions in person and over the telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify basic cross-sell and referral opportunities, inform clients about services and promotions, determine client needs, and direct clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, including account closures, check orders, foreign-currency exchanges, special statements or copies, referrals, and safe-deposit box procedures.
Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
Follow bank operations and security procedures, including dual-control functions, client traffic surveys, auditing other teller currency, and assisting with certification of proof.
Maintain client confidentiality and protect bank operations by safeguarding information and cautioning others about potential breaches.
Attend training sessions to enhance job knowledge.
Support client service and bank success by responding to new or different requests and helping team members achieve results.
Demonstrate basic product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
Participate in volunteer activities.
Perform other duties as assigned.