Teller

First Commonwealth Bank•Hollidaysburg, PA

About The Position

As a Teller at First Commonwealth, you will support the mission of improving the financial lives of neighbors and their businesses. You will contribute to a positive customer and employee experience in the Financial Solutions Center, handle customer issues from beginning to end, and help keep daily operations running smoothly and efficiently. The role involves processing transactions, protecting customer privacy and security, identifying fraud, building customer relationships, and connecting customers with financial solutions. You will work with your Manager on your Pathways progression and personal development. Tellers are eligible for quarterly sales and service incentives. The role is organized around five essential functions: championing operations and compliance (80% of time); growing consumer relationships (5%); deepening existing consumer relationships (5%); personal development (10%); and delivering a strong customer experience every day. Responsibilities include transaction and cash handling, compliance with policies and controls, customer conversations and referrals, service-related outbound calls, learning sales and digital product frameworks, completing required training, and following through on customer issues.

Requirements

High school diploma or equivalent.
Two or more years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering high-level client service, and adhering to operational expectations.
Excellent communication skills; passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; strong relationship-building skills; and the ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and bank systems.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security; process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, dual-control, and cash-limit guidelines, and adhere to company policies, procedures, and processes.
Ask questions and seek guidance when needed.
Engage customers through inbound calls and at the drive-through, share information about products and promotions, ask for referrals, and partner with the team to identify needs-based sales opportunities.
Conduct service-related outbound calls and meet assigned call goals; identify partner referrals by asking purposeful questions.
Obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
Own personal development, progress toward Pathways completion, learn the BUILD sales conversation framework, become a subject matter expert on digital products, stay informed through Need2Know and First2Know, and complete required training promptly.
Live the company Mission and Core Values and champion the Customer Service Promise.
Support team sales effectiveness through BUILD and consistent outbound calling.
Follow through promptly on customer issues and serve as the single contact for problem resolution.
Follow the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity.