Teller

PNC Bank • Harlingen, TX

3d • Onsite

About The Position

As a Teller within PNC's Harlingen Sunshine Strip Branch, based in Harlingen, Texas, you will deliver a customer experience intended to improve customers’ financial wellbeing and build loyalty. The role processes customer interactions, helps customers understand available options for financial transactions, identifies banking opportunities, and refers customers to appropriate branch staff. It also includes lobby engagement and use of technology, tools, and resources to meet customer needs. Tellers apply product and procedural knowledge to resolve customer problems, follow policies and procedures, and complete daily teller and branch operations and maintenance transactions accurately and efficiently. The role is in-office. Spanish bilingual ability is preferred.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No prior experience is required.
• No degree, high school diploma, GED, or significant experience or product knowledge is typically required to accomplish primary duties.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

• Bilingual Spanish ability is preferred.
• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
• Process a variety of customer interactions.
• Educate customers about alternatives for financial interactions and options for managing transactions.
• Identify banking opportunities and make appropriate referrals to branch staff.
• Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Leverage technology, tools, and resources to help customers manage financial transactions.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
• Support customer focus and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Backup child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed