Teller

Community Financial System, Inc. • Bedford, NH

13d

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes routine financial transactions, maintains cash accuracy, and assists customers with everyday banking needs while adhering to security, compliance, and operational standards.

The Teller listens to customers to understand their needs, shares information about banking products, services, and digital tools, and connects customers with appropriate branch partners. The position also supports lobby and customer flow, handles routine inquiries, and contributes to branch operations and a positive, inclusive team environment. Support at nearby branches and travel for training, meetings, and professional development may be required.

This position is 30 hours per week. Compensation is commensurate with experience, with potential for an annual merit increase. The stated pay range is $16.50–$21.53 per hour.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend an initial 5–7-day training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
• Ability to follow procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn banking systems.
• Ability to build trust, demonstrate professionalism, and remain composed in sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be at least 18 years old.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches and to required training sessions, meetings, professional development programs, and company-sponsored events.

Nice To Haves

• Prior customer service and/or banking experience.

Responsibilities

• Welcome customers and provide friendly, professional, accurate, and efficient service as their first point of contact in the branch.
• Process routine transactions, including deposits, withdrawals, payments, and check cashing; verify customer identity and available funds.
• Balance the cash drawer and follow cash-handling, opening and closing, and documentation procedures.
• Listen to customers, discuss their transactional needs, provide information about banking products, services, and digital tools, and make appropriate referrals to branch partners.
• Educate customers about digital banking tools and self-service options.
• Assist with routine inquiries and concerns, escalating complex issues as appropriate.
• Support lobby management and customer flow by directing customers to the appropriate team member or service area.
• Answer incoming calls promptly and professionally, providing assistance or directing inquiries according to bank standards.
• Collaborate with branch colleagues to support branch operations, customer experience goals, and a positive, inclusive workplace.
• Participate in branch meetings, training, and professional development activities; adapt to new tools, processes, and initiatives.
• Protect customer and bank information and comply with authentication, security, dual-control, fraud-prevention, and other applicable procedures.
• Identify and escalate suspicious transactions or behaviors and support internal audits, reviews, and regulatory requests as needed.
• Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
• Travel to other branches as needed to support staffing and service levels, and perform other related duties as assigned.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Potential for annual merit increase
• Applicable travel expenses, such as mileage and lodging, covered or reimbursed for initial training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED