Part Time Teller

PNC•Daphne, AL

6d•Onsite

About The Position

As a Part-Time Teller within PNC's Retail Banking organization, the employee is based in Daphne, Alabama, and delivers customer experiences aimed at improving financial wellbeing and building loyalty. The role processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. It also includes lobby engagement and helping customers use technology, tools, and resources to manage financial transactions. The teller applies product and procedural knowledge to resolve customer problems and completes teller and branch daily operations and maintenance transactions accurately and efficiently while following policies and procedures and exercising sound judgment within established limits. PNC describes this as an in-office position and notes that it does not provide employment visa sponsorship or participate in STEM OPT for this position. The role requires no prior experience, degree, certification, or license. Candidates should demonstrate customer focus and the ability to manage risk in accordance with PNC's Enterprise Risk Management Framework.

Requirements

Prior experience is not required.
No degree is required; comparable combinations of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
No required certifications or licenses.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Assess and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences intended to improve financial wellbeing and create loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Part-time employee options, depending on eligibility, include medical and prescription drug coverage with a Health Savings Account feature.
Dental and vision options.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Vacation time accrues based on hours worked in the current calendar year and can be used after 90 days of service.