Teller - Part time

Northwest Bank•Jamestown, NY

3d•$16 - $17•Onsite

About The Position

Northwest Tellers are members of the retail network team who interact with customers and provide customer service by welcoming customers, processing transactions, resolving problems, providing education, and identifying financial needs for referral to the appropriate business line. The role supports customers in person, by phone, and through email, and promotes financial wellness and an exceptional customer experience. The Teller maintains knowledge of office systems, software, bank products, services, and digital offerings; completes assigned training; follows security, dual-control, compliance, risk, and operational procedures; and works collaboratively with coworkers. The position may involve branch opening and closing tasks, evening hours, and weekends as scheduled, assigned, or necessary.

Requirements

Knowledge of computers and the Teller System.
Ability to establish effective working relationships, participate in problem-solving, and make decisions.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate open exchange of ideas and information.
Ability to plan and track work toward specific goals and use resources such as time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Identify referral opportunities, achieve financial wellness activity goals, and contribute to office sales goals.
Assist customers and visitors with questions, problem resolution, and other needs; explain product and service features and benefits and refer complex requests to the appropriate team member.
Greet and engage customers and take ownership of resolving customer issues or concerns.
Balance the teller drawer daily and assist with office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver an exceptional customer experience in person, over the phone, and through email, and champion customers’ financial wellness.
Deliver the company’s 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Work respectfully and professionally with coworkers to complete daily tasks, support management requests, and contribute as part of a team.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with company policies and procedures and applicable federal and state regulations.
Use Microsoft Office, computer applications, and department-specific software to make effective use of technology.
Work with on-site equipment.