Teller

Peoples Bank • Prestonsburg, KY

10d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role can open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist customers with account maintenance, and resolve service issues. The Teller identifies additional customer needs and refers customers to the appropriate business partner. This sales and service position supports branch goals while providing industry-leading customer service.

The position requires maintaining customer confidentiality, following operational standards for security, risk management, and compliance, completing required training, and working the schedule designated by the manager. The Teller may also perform special projects and travel to internal education and meetings or to provide coverage at other branches.

Peoples Bank describes a benefits package that includes a 401(k) retirement plan with employer match, an employee stock purchase plan, education assistance programs such as student loan and tuition paydown or reimbursement, paid vacation, and holidays.

Requirements

• High school diploma or GED.
• At least one year of related customer service work experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and use job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy and confidential behavior.
• Daily reliable transportation.
• Ability to stand consistently; bending or squatting may be required depending on branch setup.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially overnight, and to cover other branches as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor, a can-do attitude, and a willingness to help.
• Develop and retain the customer base; greet customers by name, understand account ownership, and respond promptly to correspondence and problems.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers on resolution.
• Uncover customer needs and refer customers to branch platform associates, meeting established referral goals.
• Make weekly sales calls by phone or Zoom to clients or prospects and record activities in Salesforce.
• Meet or exceed sales referral goals and maintain working knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek assistance with more difficult errors.
• Follow operational standards regarding security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours designated by the manager to support branch operations and customer needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, potentially including overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED