TELLER

Relyance Bank•Hot Springs, AR

3d•Onsite

About The Position

The Teller I provides quality customer service and processes customer transactions efficiently and accurately. The role promotes and sells the bank’s products and services, makes daily referrals for new products and services, and involves considerable customer contact. The teller is expected to exercise sound judgment and contribute to department and company goals while following applicable policies and procedures. The position handles deposits, check cashing and withdrawals, loan payments, wire-transfer information, and additional services such as cashier’s checks and money orders. It also involves cash handling, balancing a cash drawer, and may include bank opening and closing, vault and night-deposit operations, and admitting customers to safe-deposit boxes. The Teller I works in a non-confined office-type setting and may drive a bank or personal vehicle approximately 5% of the time. The job includes regular customer interaction and requires attention to detail, communication, math, problem-solving, and the ability to manage interruptions and multiple tasks.

Requirements

High school diploma.
Basic experience, knowledge, and training in retail or operational activities, terminology, and products and services.
Basic skills operating computer terminals, personal computers, mainframe computer systems, word-processing and spreadsheet applications, and specialty software.
Basic typing skills sufficient to meet production needs.
Effective oral, written, and interpersonal communication skills, including the ability to follow instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly with customers and employees.
Ability to handle routine problems involving multiple facets and variables in standardized situations.
Good organizational and time-management skills.
Ability to work with general supervision.
Current Arkansas driver’s license and a vehicle with appropriate insurance coverage if driving is required in the course of assigned duties.

Responsibilities

Promote and maintain positive relationships with customers, potential customers, and other contacts.
Comply with department and company policies and procedures and contribute to company objectives and goals.
Work as a team member to allocate and coordinate workflow.
Order, receive, verify, and distribute cash.
Process retail and commercial deposits, verify cash and endorsements, and provide receipts.
Identify customers and cash checks and savings withdrawals; verify customer signatures.
Provide cashier’s checks, money orders, and other customer services.
Balance the cash drawer daily and accept loan payments and wire-transfer information.
May be responsible for bank opening and closing, opening and closing the vault and night deposit, and admitting customers to safe-deposit boxes.
Promote and cross-sell bank products and services and refer customers to new products and services.
Make a concentrated effort to resolve customer problems and follow teller over/short policy.
Act ethically, keep commitments, take responsibility for actions, and uphold organizational values.
Support an inclusive work environment and comply with the bank’s EEO policy.
Comply with Bank Secrecy Act policies and procedures and promptly report suspicious activity to the BSA Officer.
Complete administrative tasks correctly and on time, support bank goals and values, and perform assigned duties safely.
Perform other position-specific duties and functions as assigned.