Part Time Teller Sylva

Wells Fargo Bank•Franklin, NC

8d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. This customer-focused, front-line role supports customers’ everyday banking needs through in-branch interactions, accurately completes transactions, and delivers a welcoming and reliable experience. Tellers represent the branch as a primary point of contact, build foundational banking skills, learn about customers’ needs, and introduce relevant products, services, and digital tools. They identify opportunities to support customers and connect them with a banker for more detailed product conversations. The role works closely with branch teammates to support smooth daily operations and a consistent, high-quality customer experience. Wells Fargo provides training, coaching, and a team-based culture, with exposure to retail banking and opportunities for career growth and mobility. The position is part-time and may be based in Sylva, Waynesville, Franklin, or Cashiers, North Carolina. The schedule will include Saturdays. The role is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Proven cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and actively listen to understand everyday financial needs; connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
Communicate clearly, use active listening to clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable risk programs, Wells Fargo policies, procedures, and compliance obligations; identify and escalate issues as appropriate.