Teller

PNC•Saint Clair, PA

6d•Onsite

About The Position

As a Teller within PNC's Retail Banking organization, you will be based at the St. Clair branch in Pittsburgh, Pennsylvania. The role delivers customer experiences intended to support customers' financial wellbeing and loyalty while increasing their engagement with PNC. You will handle customer interactions, explain options for completing financial transactions, identify banking opportunities, and make appropriate referrals. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, GED, or significant experience or product knowledge is typically not required for primary duties; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate accountability, attention to accuracy and detail, effective communication, problem-solving, and the ability to manage multiple priorities.
No required certifications or licenses.
No required or preferred language assessments.

Nice To Haves

Banking knowledge.
Client loyalty and customer experience (CX) skills.
Customer service skills.
Ability to identify opportunities and leverage technology.
Proactive sales skills.
Knowledge of banking products, digital awareness, fraud detection and prevention, and customer needs.

Responsibilities

Deliver customer experiences focused on financial wellbeing, customer loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities through meaningful customer conversations and refer customers to appropriate branch staff.
Perform lobby engagement to connect with customers and position PNC products to meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays per year, depending on eligibility.
Nine occasional absence days per year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days per year depending on career level and years of service, subject to eligibility.