Teller

Westamerica Bank•Napa, CA

About The Position

Westamerica Bank is seeking a Teller to provide quality customer service and promote the sale of the Bank’s services and products. Under direct supervision, the Teller serves customers, supports branch operations, follows security and compliance procedures, and contributes to team success. The position is full-time, with 40 weekly hours. The role requires accuracy in transactions and cash handling, sound judgment in protecting Bank assets, and the ability to respond positively to customers and constructive feedback. Tellers complete regulatory tutorials and answer compliance questions during audits or branch reviews. The position generally works in an office environment, though duties may occasionally take place outside the typical office setting.

Requirements

Good customer relations skills.
Basic math skills.
Ability to accurately count and dispense funds.
Ability to clearly communicate and write, and to hear and talk with coworkers and customers.
Ability to use hands to finger, handle, feel, or manipulate computers, calculators, phones, and other office equipment.
Ability to walk and stand for long periods.
Ability to occasionally reach, sit, stoop, kneel, or crouch and occasionally lift or move up to 25 pounds.
Close, distance, and color vision; peripheral vision; and ability to adjust focus.

Responsibilities

Deliver the Bank’s five points of service to external customers and adhere to QIS standards.
Communicate clearly and effectively with coworkers and contribute to team success.
Promote Bank services, cross-sell appropriate products, and meet the average sales-referral goal of $110 per FTE per month.
Contribute to key initiatives and, at the direction of the CSM, make outbound sales and service calls to customers and prospects.
Meet accuracy and compliance standards, follow policies and procedures, and keep cash differences, operating losses, and BSA errors within established limits.
Follow control-consciousness policies and branch security procedures for opening, closing, and branch operations.
Support daily branch operations under the direction of the CSM; assigned tasks may include Branch Capture, certifications, cash shipments, and balancing the ATM and vault.
Meet attendance guidelines.
Use sound judgment to protect Bank assets while providing customer service, take responsibility for work quality and quantity, and respond constructively to feedback.
Complete regulatory tutorials and answer regulatory questions correctly during audits or branch reviews.
Accurately count and dispense funds, recognize cross-selling opportunities, respond positively to challenging customers, and maintain service standards.