Teller

S&T Bank

4d • $16 - $23 • Onsite

About The Position

Operates a customer service window to provide exceptional customer service across a variety of transactions. Suggests solutions and options, refers customers to appropriate areas of the bank, and resolves customer problems, issues, and concerns accurately and efficiently. Develops knowledge of bank policies, procedures, products, services, and computer systems to complete transactions accurately, protect customers and the bank from fraud, and support operational excellence. Promotes bank services, identifies customer needs, contributes to branch goals and sales and service standards, and maintains positive relationships with customers and colleagues. The role requires flexibility around branch hours, Monday through Friday from 8:30 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.

Requirements

• High school diploma or equivalent basic academic education.
• One to two years of general experience.
• Successful completion of the retail training program.
• Flexibility around branch hours, including the listed weekday and Saturday hours.
• Ability to meet the stated physical demands, with reasonable accommodations as applicable.

Responsibilities

• Develop working knowledge of bank policies, procedures, products, and services.
• Maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual.
• Deliver exceptional customer service consistent with Consumer Bank Customer Service Standards and Customer Insight survey expectations.
• Use computer systems and knowledge of policies and procedures to identify customers, verify transactions, guard against fraud, and complete required steps such as verifying balances, placing holds, and documenting identification.
• Accept deposits, verify endorsements, and issue receipts.
• Accept checks for cashing, identify customers, verify endorsements and balances, and refer transactions to branch management for authorization when needed.
• Accept savings deposits and withdrawals and perform related duties.
• Provide customer services including bank money orders and other services.
• Accept loan and other payments.
• Balance the cash drawer daily.
• Assist with ATM balancing and settlement, where applicable.
• Assist with vault balancing as requested.
• Promote bank services, answer banking questions, direct customers to specialized branch team members, and identify customer needs through profiling.
• Contribute to branch goals and sales and service standards as outlined in the branch playbook and by Branch Management.
• Demonstrate professional sales and service behaviors aligned with the bank's purpose, values, and core drivers.
• Use the Sales & Service Opportunity tool to track customers introduced to a banker.
• Provide night deposit, mail deposit, and safe deposit admittance services as needed.
• Maintain positive customer relationships and generate leads for the Personal Banker platform.
• Maintain good working relationships with bank employees and work independently as well as collaboratively as a team player.
• Attend and successfully complete required training, including virtual, in-person, and online training.
• Perform additional duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED