Teller - Ballantyne

PNC•Charlotte, NC

4d•Onsite

About The Position

As a Teller within PNC's retail banking organization, this position is based at the Ballantyne Branch in Charlotte, North Carolina. The role delivers a customer experience intended to support customers’ financial wellbeing and build loyalty while increasing their share of wallet. It handles a variety of customer interactions, educates customers about available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Tellers use product and procedural knowledge to address customer problems and follow policies and procedures, exercising sound judgment within established limits. They help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC expects employees to focus on customers and manage risks in alignment with its Enterprise Risk Management Framework. No prior experience, university or college degree, high school diploma, GED, certification, or license is required. PNC offers eligible employees a range of benefits, with eligibility and available options varying by employment status.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience that supports financial wellbeing and customer loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers on available alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child/elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and eligibility.