Teller - Full time

Northwest Bank•Gas City, IN

18d•Onsite

About The Position

Northwest Tellers are important members of the retail network and frequently interact with customers. They provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education and uncovering financial needs for referral to the appropriate line of business. The role supports customers in person, by phone and by email, and contributes to the office’s financial wellness and sales goals. The Teller follows security, dual-control, compliance, risk and operational procedures; maintains knowledge of office systems, software, bank products, services and digital offerings; and participates in branch operations and opening and closing tasks as needed. The position requires teamwork, professionalism, customer-focused communication and use of on-site equipment. Evening hours and weekends may be scheduled, assigned or necessary.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Knowledge of computers and the Teller System.
Ability to establish effective working relationships, participate in problem-solving and decision-making, and work as part of a team.
Ability to present and express ideas and information clearly and concisely in oral or written form, appropriate to the audience.
Ability to listen actively, share information and facilitate an open exchange of ideas.
Ability to plan and track one’s work toward goals and effectively use resources such as time and information.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution and other needs.
Engage customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet and actively engage customers, taking ownership of resolving issues and concerns.
Balance the teller drawer daily and participate in office meetings, huddles and operations meetings.
Assist with dual-control balancing of the vault, ATM and other devices as needed.
Deliver an exceptional customer experience and champion customers’ financial wellness in person, by phone and through email.
Deliver the company’s five Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance and develop in-depth knowledge of bank products, services and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk and operational procedures.
Work collaboratively with co-workers to complete daily tasks, demonstrate respect and professionalism, be prompt and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned or necessary.
Comply with Northwest policies and procedures and federal and state regulations.
Use Microsoft Office and department-specific computer applications and software to maximize technology tools and efficiency.
Work with on-site equipment.