Teller

M&T Bank • York, PA

6d • Onsite

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes a variety of financial transactions accurately and efficiently, provides exceptional service to branch customers, and resolves routine customer problems in a timely manner. The Teller interacts with appropriate areas within the Bank to resolve branch operational issues and stays current on operational changes, using sound risk-management decisions to help prevent losses and reduce fraudulent activity.

The jobholder is expected to demonstrate empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The position also supports a workplace environment that promotes belonging and reflects the M&T Bank brand.

The hourly pay range is $18.00–$26.21 (USD). Specific compensation depends on the successful candidate’s knowledge, skills, and experience. The position is located in York, Pennsylvania, United States of America.

Requirements

• High school diploma or equivalent (GED).
• At least 6 months of customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated ability to provide exceptional customer service.
• Well-organized.
• Proven time-management skills.
• Proven prioritization skills.
• Proficiency with internet user-level technology.
• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift objects weighing 5–30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

• Bilingual ability, based on branch needs.

Responsibilities

• Provide a differentiated customer experience by understanding customer needs and delivering solutions at important moments.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service options that meet their needs.
• Manage the branch lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
• Accurately balance and efficiently process customer transactions in accordance with Bank Policy.
• Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
• Transition identified sales opportunities and introduce customers to the appropriate banking partner.
• Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
• Accurately process customer and account maintenance.
• Complete Consumer AML, BSA, and KYC-related activities.
• Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
• Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
• Interact with appropriate Bank areas to resolve branch-related operational issues efficiently and accurately.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED