Teller

PNC•Cincinnati, OH

3d•$30,000 - $50,000•Onsite

About The Position

As a Teller within PNC's Retail organization, you will be based at the Groesbeck Branch in Cincinnati, Ohio. You will deliver a customer experience focused on financial wellbeing and loyalty, process customer interactions, explain options for financial transactions, and identify banking opportunities for appropriate referrals. The role is performed in-office. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, GED, or significant experience or product knowledge is typically required for primary duties at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and the ability to make customer needs and satisfaction primary considerations.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
No required certifications.
No required licenses.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Fraud detection and prevention

Responsibilities

Deliver customer experiences that support financial wellbeing, build loyalty, and increase share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service