Teller

GreatAmerica•Hiawatha, IA

3d•Onsite

About The Position

GreatAmerica Bank is hiring a Teller at its Hiawatha location following its transition into banking. The Teller helps shape the customer experience and supports daily branch operations by processing customer transactions, maintaining cash and ATM controls, and completing operational activities. The role ensures accuracy, compliance, and security in teller and branch capture activities, while supporting reporting, reconciliation, and documentation. The position requires a consistent onsite presence and a fixed schedule, typically during branch operating hours. The Teller provides professional, courteous service while protecting confidential customer information and following bank procedures and internal controls.

Requirements

High school diploma or equivalent.
Basic cash-handling and transaction-processing skills.
Strong attention to detail and accuracy.
Ability to follow established procedures and security requirements.
Basic computer proficiency and ability to learn banking systems.
Ability to manage routine daily tasks and meet deadlines.
Ability to identify errors and escalate them appropriately.
Authorization to work for any employer in the U.S.; the employer is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Customer service, retail, or cash-handling experience preferred.
Prior banking or teller experience is helpful but not required.

Responsibilities

Process customer transactions, including deposits, withdrawals, check cashing, check orders, and related services.
Balance the individual cash drawer daily and promptly resolve discrepancies.
Follow cash-handling, dual-control, and security procedures.
Assist with daily opening and closing teller procedures, including securing cash, drawers, and work areas.
Run daily Branch Capture work, confirm completion, and secure it according to bank procedures.
Assist with processing and balancing ATM and night deposit activity using dual-control procedures.
Identify and escalate transaction issues, system concerns, or customer questions to appropriate branch staff.
Complete required teller transaction compliance documentation, including internal Currency Transaction Reports (CTRs) as needed.
Provide professional and courteous customer service while maintaining confidentiality of customer information.
Maintain a clean, organized, and well-stocked teller workstation.
Adhere to bank policies, procedures, and internal control standards.
Maintain confidentiality of customer and bank information.