Teller Spring Rock Green Branch

Wells Fargo & Company•Richmond, VA

1d•$20 - $25•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. This front-line, customer-focused position supports customers’ everyday banking needs through in-branch interactions, accurately processes transactions, and delivers a welcoming and reliable experience. The Teller is a primary customer contact and represents the branch through attentive service and care. The role builds foundational banking skills by learning about customers’ needs and introducing helpful products, services, and digital tools. Tellers identify opportunities to support customers and connect them with bankers for detailed product conversations. They work with branch teammates to maintain smooth daily operations and provide a consistent, high-quality customer experience. Wells Fargo offers training, coaching, and team-based support for professional growth and career mobility. The schedule will include Saturdays. The position is not eligible for visa sponsorship. The posting location is 7202 Midlothian Tpke., North Chesterfield, VA 23225. The stated base pay range is $20.00–$25.00; employees may also be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, attention to detail, and ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills with branch teammates.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process transactions and engage customers with care to deliver a positive, reliable branch experience.
Process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercising sound judgment and managing risk in accordance with policies and controls.
Use communication and active listening skills to clarify needs and provide clear solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as required.