Teller Part Time La Costa

Wells Fargo Bank•Carlsbad, CA

2d•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. In this customer-focused, front-line role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately processes transactions, and provides a welcoming and reliable experience. The Teller is a primary point of contact for customers and represents the branch through attentive service, accuracy, and care. The role provides foundational retail banking experience. Tellers learn about customers’ needs, introduce relevant products, services, and digital tools at a high level, and connect customers with bankers for more detailed product conversations. They work with branch teammates to support daily operations and a consistent customer experience, with training, coaching, and opportunities for career growth. The position is part-time and based at the Wells Fargo branch at 6961 El Camino Real, Carlsbad, California. The work schedule includes Saturdays. The listed base pay range is $22.00–$27.50; pay may vary based on factors including performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities. This position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
This position is not eligible for Visa sponsorship.

Nice To Haves

Experience in customer-facing roles and the ability to accurately process transactions across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Proven cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to identify customer needs and referral or service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organization, adaptability, and the ability to prioritize in a dynamic, customer-focused environment.
Sound judgment and professionalism in resolving routine customer concerns.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and listen actively to understand customers’ everyday financial needs.
Connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, ask questions to clarify customer needs, and explain solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.