Teller - Full-Time
About The Position
The Teller assists members with financial transactions involving cash and other negotiable instruments. The role processes deposits, withdrawals, loan payments, money orders, travelers’ checks, and account transfers; balances cash and daily transactions; posts transactions and maintains member records; and welcomes members, provides routine information about services, and directs members to the appropriate department. The Teller cross-trains as a Call Center Representative to handle telephone requests, answer questions about products and services, and resolve issues within their authority or refer them to a supervisor. The role also cross-sells Credit Union services and performs miscellaneous duties such as typing, filing, computer input, answering the telephone, and other assigned job-related tasks. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m., on a rotating Saturday schedule.
Requirements
- Up to six months of similar or related experience.
- High school education or GED.
- Courtesy, tact, and diplomacy in personal interactions about routine matters.
- Ability to organize and prioritize work and meet deadlines.
- Strong verbal, written, public speaking, and interpersonal skills.
- Knowledge of regulations within the credit union industry.
- Ability to use a ten-key calculator and type on a computer keyboard by touch.
- Attention to detail when working with numbers and names.
Responsibilities
- Receive and process members’ financial transactions, including deposits, withdrawals, and loan payments.
- Sell money orders and travelers’ checks to members and transfer amounts between member accounts as directed.
- Balance the cash drawer and daily transactions.
- Post transactions to member accounts and maintain member records.
- Welcome members, provide routine information about services, and direct members to the appropriate department for specific information or service.
- Cross-train as a Call Center Representative, assisting members and potential members with telephone requests, answering questions about products and services, resolving problems within authority, and referring other problems to a supervisor.
- Cross-sell Credit Union services.
- Perform miscellaneous tasks, including typing, filing, computer input, and answering the telephone.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
