Teller

PNC Bank • Phoenix, AZ

12d • Onsite

About The Position

As a full-time Teller in PNC's Retail Banking organization, you will be based at the 91st Thomas Branch in Phoenix, Arizona. The role delivers customer experiences intended to improve customers’ financial wellbeing and build loyalty while increasing their use of PNC products and services. You will process customer interactions, explain options for financial transactions, identify banking opportunities, and make appropriate referrals. This is an in-office position. Spanish fluency is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• No prior experience is required.
• No degree, high school diploma, GED, or significant experience or product knowledge is typically required for the primary duties.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

• Bilingual fluency in Spanish.
• Spanish-speaking ability assessment is preferred.
• Skills such as accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies including accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences that support financial wellbeing, loyalty, and increased share of wallet.
• Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Engage with customers in the lobby and position PNC products to meet their needs.
• Educate customers on ways to manage financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to resolve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Focus on customer needs and satisfaction when making business decisions and developing customer solutions.
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed