Teller

WMCU • Grand Rapids, MI

47d • Onsite

About The Position

Bloom Credit Union is seeking an enthusiastic Teller in Grand Rapids. Tellers provide members with professional and confidential service while handling transactions by phone, in person, or by mail. The role involves accurate daily cash handling, member service, transaction processing, referrals, and compliance with safety, security, and regulatory procedures.

Bloom Credit Union is a division of WMCU, a not-for-profit financial cooperative serving members at 11 locations across West Michigan. The organization emphasizes community involvement and internal career development, with approximately half of current team members having advanced through promotions or transfers.

Requirements

• High school diploma or GED.
• At least 1 year of cash handling experience.
• Outstanding customer service skills.
• Excellent written and oral communication skills.
• Effective organizational skills and attention to detail.
• Ability to pass a background check.
• Ability to work Monday through Friday and occasional Saturdays.
• Positive team-player mindset.

Responsibilities

• Balance checks and a cash drawer daily and report discrepancies to a supervisor.
• Welcome members courteously and provide prompt, accurate, and efficient transactions to help them meet their financial goals.
• Manage time efficiently, take initiative within the branch, and seek opportunities to develop or enhance knowledge.
• Demonstrate flexibility and a positive attitude in complex situations.
• Cash share drafts/checks and process withdrawals, verifying signatures and member balances before paying out money.
• Answer phones promptly and professionally.
• Meet and exceed teller referral goals.
• Follow safety and security procedures for robbery and emergency situations, secure areas, and report suspicious activity to management.
• Understand and follow policies, procedures, and compliance requirements, particularly BSA/AML and OFAC.

Benefits

• Competitive salary.
• Free benefits package including health, dental, vision, life, short-term disability, and long-term disability insurance.
• Health Savings Account with company contributions.
• 401(k) with up to 9% company contributions.
• Paid time off, including 10 holidays, PTO, a birthday day, and volunteer time.
• Education reimbursement.
• Annual merit raises.
• Employee Assistance Program.
• Opportunities for internal promotion or transfer and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED