Teller

First Commonwealth Bank•West Mifflin, PA

About The Position

As a Teller at First Commonwealth, you will support the mission of improving the financial lives of customers and their businesses. You will contribute to a positive customer experience and help the Financial Solutions Center operate smoothly and efficiently. The role involves protecting customer privacy and security, processing transactions, identifying potential fraud, resolving customer issues, building relationships, and identifying opportunities to connect customers with financial solutions. You will engage customers in conversations to assess their needs, listen carefully, and ask for their business. You will also work with your Manager on your Pathways progression and personal development. Tellers are eligible for quarterly sales and service incentives. The role is divided among five essential functions: championing operations and compliance (80%); growing consumer relationships (5%); deepening existing consumer relationships (5%); personal development (10%); and delivering a strong customer experience every day. Duties include handling cash according to policy, making referrals, conducting outbound service calls, learning the organization’s sales conversation framework and digital products, completing required training, and taking ownership of customer problem resolution.

Requirements

High school diploma or equivalent.
At least two years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering a high level of client service, and meeting operational expectations.
Excellent communication skills; a passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; exceptional relationship-building skills; and the ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the Internet, mobile technology, and bank systems.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security; process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, dual-control, and cash-limit guidelines, and comply with company policies, procedures, and processes.
Ask questions and seek guidance to mitigate risk.
Engage customers through inbound calls and at the drive-through, use marketing campaigns to explain products and promotions, request referrals, and support the Refer-A-Friend program.
Partner with the team to identify customer needs and sales opportunities.
Conduct service-related outbound calls and meet assigned call goals.
Identify partner referrals by asking purposeful questions and obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
Take ownership of personal development, progress through Pathways, learn BUILD and BUILD 2.0, become knowledgeable about digital products, stay informed through Need2Know and First2Know, and complete required training on time.
Live the company’s Mission and Core Values and uphold its Customer Service Promise.
Support team sales effectiveness through BUILD and consistent outbound calling.
Follow through promptly on customer issues and serve as the single contact for problem resolution.
Apply the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity.