Teller

Columbia Bank•Ashland, OR

4d•$18 - $22•Onsite

About The Position

The Teller is typically the first point of contact for clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and banking regulations. The role also maintains and strengthens client relationships through meaningful conversations that reveal financial needs and identify appropriate bank products and services. The Teller handles deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing. The position also supports daily branch-integrity tasks, including ATM balancing under double-custody procedures, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit-card machine, and updating lobby rate sheets and brochures. The Teller safeguards cash, accounts for or transfers funds promptly, resolves client needs proactively, maintains current knowledge of bank offerings and changes, and supports branch referral goals. This position is fully onsite at the posted location in Ashland, Oregon. The pay range is $18.00–$22.00 per hour. The selected candidate’s pay rate depends on job-related knowledge, skills, experience, education, and geographic location; the role may also be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED.
Ability to learn and comply with bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing the cash drawer.
Perform and support daily tasks that maintain branch integrity, such as balancing the ATM using double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit-card machine, and updating lobby rate sheets and brochures.
Safeguard cash in the cash drawer and ensure prompt accounting for or transfer of funds.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution consistent with the bank’s service standards.
Maintain and deepen knowledge of Columbia Bank products and services and stay current on changes.
Discuss clients’ financial needs and offer appropriate products and services.
Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

Competitive incentive plan and possible performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection and legal support.
Auto and home insurance and pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.