Teller

Associated Bank•Omaha, NE

5d•$17 - $23

About The Position

The Teller provides fast, friendly customer service and accurately processes customer transactions while following required policies and procedures. The role supports branch sales by identifying customer needs, promoting current offers, and referring customers to colleagues who can assist with financial solutions. Tellers also explain or demonstrate available banking channels and their benefits. Colleagues may be asked to work at multiple branch locations to support branch and customer needs. The position includes balancing cash, following security and compliance procedures, responding to telephone inquiries, supporting colleagues, and maintaining an organized banking office. Depending on assignment, responsibilities may also include servicing ATMs, the safe deposit area, the vault, and the night drop, as well as monitoring safe deposit box access and related lease agreements. Associated Bank describes an inclusive workplace and offers benefits including retirement savings, paid time off to volunteer, colleague resource groups, professional development and advancement opportunities, well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits, and personal banking, loan, investment, and insurance benefits. The listed pay range is $17.00–$22.96 per hour; actual pay may vary based on factors such as work location, skills, experience, education, and qualifications.

Requirements

High school education or an equivalent combination of education and experience.
Demonstrated customer service, cash handling, and computer skills.
Less than 2 years of experience.

Responsibilities

Welcome customers and provide accurate, timely service, including cashing checks, accepting deposits and withdrawals, processing loan and credit card payments, and dispensing monetary instruments within established guidelines.
Balance and prove cash daily, maintain accurate transaction records, identify payees, verify signatures and endorsements, and stay current on security procedures.
Comply with internal and external policies, procedures, and regulations to protect the Bank’s financial interests.
Learn bank products and services, identify opportunities to address customer needs, refer customers to appropriate colleagues, and share product and service promotions.
Answer telephone inquiries and provide information according to company policies while delivering a positive customer experience.
Support and serve colleagues within and outside the banking office in keeping with the company’s vision and values.
Perform office duties, including maintaining supplies and providing a professional, organized environment.
Service ATM machines, the safe deposit area, the vault, and the night drop as assigned.
Where safe deposit functions are provided, monitor access to safe deposit boxes, maintain lease agreements, and respond to questions to support customer satisfaction and safety.
Comply with applicable enterprise policies, laws, and regulations; report suspicious activity, customer complaints, procedure violations, and ethical concerns as required.