Teller

PNC Bank•Bethesda, MD

17d•Onsite

About The Position

As a full-time Teller in PNC's Retail Banking organization, based in Wildwood, Maryland, you will help deliver a positive customer experience that supports customers’ financial well-being and loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make referrals to appropriate branch staff. The role is performed in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The position does not require prior experience, a degree, certification, or license. Candidates should demonstrate the knowledge, skills, and abilities needed for the role, including customer focus and effective risk management. The base salary range is $36,000–$60,000, and the role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Prior experience is not required.
No degree, certification, or license is required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to create solutions aligned with customer needs.
Ability to assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service