Teller

KeyBank • Salem, OR

4d • $18 - $23 • Onsite

About The Position

The Teller provides in-person service to new and existing clients at a KeyBank branch, welcoming clients and assisting with account transactions and servicing needs. The role includes identifying and resolving client servicing issues, listening for financial needs, and connecting clients with a Banker for more in-depth financial wellness conversations. Tellers help clients work toward financial goals using financial wellness tools and available bank services.

The position performs teller functions accurately and efficiently while following compliance, audit, and security procedures, balancing a cash drawer within guidelines, and maintaining current knowledge of products, fees, and policies. The Teller participates in in-person morning huddles and end-of-day debriefs, works Saturdays as directed by management, and complies with KeyBank policies and its Code of Conduct. Duties and activities may change or be assigned as needed.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and banking business, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Ability to manage client accounts and process transactions accurately and securely.
• Ability to process cash transactions, including deposits and withdrawals, and balance cash drawers.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraudulent activities.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Notary License

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Perform teller functions efficiently and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating when needed.
• Listen for financial wellness needs during client conversations and transition clients to a Banker when appropriate.
• Use financial wellness tools to assist clients in achieving their financial goals and objectives.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Review and maintain knowledge of product guides, fees, and policies.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other duties as assigned; duties, responsibilities, and activities may change.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for a list of benefits referenced in the posting; specific benefits are not stated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED