Full-Time Teller

INB, N.A.•Pleasant Plains, IL

13d•Onsite

About The Position

As a Teller with us, you’ll be the friendly face that our customers look forward to seeing. You’ll handle financial transactions with precision, provide top-notch service, and assist customers in achieving their financial goals. Your day will be filled with diverse responsibilities, from processing deposits and withdrawals to promoting our range of innovative banking products and services. This is an in-office position located in Pleasant Plains, Illinois.

Requirements

Customer-Centric Attitude
Detail-Oriented
Communication Skills
Tech-Savviness
Team Player
High school degree or equivalent required
Six months to one-year of related experience and/or training required in the area of cash handling or customer service.
Ability to communicate effectively and clearly (both written and verbally)
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Requires ability to use good judgment in making routine and complex decisions
Must have excellent customer service skills with the ability to sell products and Services
Ability to accurately handle large sums of cash
Must be goal-oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals
Flexibility is necessary with the ability to adapt in an ever-changing environment.
Proficient in all Microsoft Office programs, with an ability to quickly learn other bank-related programs.

Nice To Haves

Cash handling experience is preferred.

Responsibilities

Responsible for greeting all bank customers, as they enter the branch, in a courteous and professional manner.
Operate a teller window to process a variety of transactions within established guidelines, such as processing individual and commercial deposits, savings and checking transactions, cash advances, loan payments, credit card payments and other transactions.
Enter customers' transactions into the computer to record transactions, and issue computer-generated receipts.
Assist customers with questions regarding their accounts; Place holds on accounts, as appropriate.
Order daily supply of cash, and count incoming cash; Balance currency, coins, and checks in the cash drawer and compare totaled amounts with data displayed on the computer screen.
Participate in maintaining good customer relations by giving courteous, efficient service and developing new business by acquainting non-customers with bank services and presenting current customers with additional services; Identify and respond to these cross-sale opportunities by referring customers to the appropriate bank personnel.
Record customer interactions in the bank's CRM platform.