Teller - Chiefland

Seacoast Bank•Chiefland, FL

21d

About The Position

The Teller handles a wide range of routine and complex customer transactions, including check cashing, deposits, withdrawals, and sales of negotiable instruments. The role balances cash drawers, provides information about products and services, and delivers an exceptional customer experience. Tellers identify and refer sales opportunities while building customer trust through honesty, integrity, and professionalism. The position involves developing customer relationships, understanding customers’ financial goals, matching needs to bank products and services, explaining those offerings, and identifying referral opportunities. It also requires timely responses to customer requests, appropriate escalation of complex matters, familiarity with consumer deposit and lending products, outbound calling, and customer-facing technology. Participation in community events and collaboration with associates are also expected. Operational duties include following transaction, audit, security, dual-control, business-continuity, and applicable AML/BSA procedures; addressing customer concerns; monitoring work for accuracy; and adhering to the bank’s Code of Conduct and safety procedures. Vault responsibilities may be assigned. Associates must complete required training and comply with applicable legal, ethical, regulatory, and risk-mitigation requirements.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
Flexible schedule and ability to work during operating hours, including weekends and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
Proficiency with desktop, laptop, tablet, and smartphone devices and Microsoft Office Suite.

Nice To Haves

At least 6 months of previous experience in retail sales and/or financial services.
Bilingual English/Spanish skills.

Responsibilities

Process routine and complex customer transactions, including check cashing, deposits, withdrawals, and sales of negotiable instruments.
Balance the cash drawer daily and monitor work for accuracy.
Provide product and service information and deliver an exceptional customer experience.
Build rapport, understand customers’ current and future financial goals, and match their needs to bank products and services.
Explain bank products and services, request referrals, and identify sales and referral opportunities.
Respond promptly to customer needs and service requests, escalating complex matters to appropriate personnel.
Develop familiarity with consumer deposit and lending products and processes, outbound calling, internal business partner referrals, and customer-facing technology.
Help customers understand and enroll in self-service products and processes.
Participate in community, charitable, or civic events and collaborate with associates within the branch and across the organization.
Follow bank policies and procedures for transactions, AML/BSA requirements, audits, operational processes, dual control, security, business continuity, and other regulated banking requirements.
Assist in remediating audit, scorecard, or quality-control deficiencies.
Resolve customer concerns professionally and in a timely manner, escalating issues as needed.
Follow management instructions, the bank’s Code of Conduct, and safety and security procedures.
Complete required annual training and comply with applicable legal, ethical, regulatory, and risk-mitigation requirements.
Perform vault responsibilities when assigned.