Teller

PNC•Myrtle Beach, SC

7d•Onsite

About The Position

The Teller is a full-time role in PNC’s Retail Banking organization, based in Myrtle Beach, South Carolina. The position delivers a customer experience focused on improving financial wellbeing and building customer loyalty while increasing share of wallet. Tellers process a variety of customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The role includes engaging with customers in the lobby, presenting PNC products and options that meet their needs, and helping customers use technology, tools, and resources to manage financial transactions. Tellers use product and procedural knowledge to resolve customer problems and complete teller and branch daily operations and maintenance transactions accurately and efficiently. They follow established policies and procedures and exercise sound judgment within established limits. PNC describes itself as an in-office company. The position does not include employment visa sponsorship or STEM OPT participation.

Requirements

No prior experience is required.
A university or college degree, high school diploma, or GED is not typically required for primary duties; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to prioritize customer needs and satisfaction in business decisions.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
No required certifications.
No required licenses.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about available financial transaction options.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions accurately and efficiently.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service