Teller

KeyBank•Salem, OR

2d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients by assisting with account transactions and servicing needs, identifying and resolving issues, and connecting clients with bankers when conversations reveal opportunities for deeper financial wellness support. The role supports clients’ financial goals by helping them use financial wellness tools and by educating them about available products, services, and access channels. It is based in a branch and includes in-person team huddles and end-of-day debriefs. Saturdays are worked as directed by management. Duties may change or be assigned at any time, with or without notice.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience in cash handling.
General understanding of PCs using Windows-based applications and a calculator.
Knowledge of client accounts and business with the bank, and sound judgment with clients and transactions.
Strong sales and service skills, including presenting products and services and educating clients about access channels.
Strong work ethic and high level of integrity.
Excellent time management skills.
Ability to accurately and securely process cash transactions, including deposits, withdrawals, and cash drawer balancing.
Ability to maintain accurate, organized transaction records and help manage client account information securely.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle and hold a valid driver's license.
Ability to meet the role’s physical demands, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds.

Nice To Haves

Notary license.
Awareness of techniques to detect and prevent fraudulent activities.
Skills in identifying financial needs and promoting relevant banking products and services.

Responsibilities

Welcome new and existing clients and assist with account transactions and servicing needs.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker for a deeper conversation when appropriate.
Assist clients with financial goals and objectives through financial wellness tools and appropriate resources or bank services.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within applicable guidelines.
Review product guides, fees, and policies to maintain current knowledge of the bank’s offerings.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
Perform other duties as assigned.