Teller

Diamond Credit Union • Pottstown, PA

11d

About The Position

Diamond Credit Union is seeking full-time Tellers to provide members with an exceptional service experience. Tellers handle members’ financial transactions accurately and efficiently while identifying ways Diamond can help members achieve their financial goals. The role supports branch development initiatives and helps deliver a positive impact to members and the community. The position is assigned to a branch location and may require travel between branches when needed. There are no direct reports. The job description notes that duties and responsibilities may change with or without notice.

Requirements

• Demonstrated dedication to positive, member-focused service.
• Actively support Diamond’s Commitment to Excellence.
• Good interpersonal and communication skills to handle member-related issues fairly and consistently.
• Strong organizational skills, attention to detail, and time management skills.
• Good technical skills and the ability to work with multiple systems.
• Ability to be available at 8:30 a.m. Monday through Friday.
• Availability to work until 5:15 p.m. Monday through Wednesday, and on a rotation basis until 7:15 p.m. Thursday and 6:15 p.m. Friday.
• For work at the Tower Branch, availability to work starting at 7:15 a.m. Monday through Friday.
• High school diploma or equivalent.
• One year of cash-handling or customer-service experience.

Responsibilities

• Process member transactions promptly, accurately, and efficiently, including withdrawals, deposits, check cashing, transfers, credit card and line of credit advances, and savings bond redemptions.
• Operate and balance a teller drawer.
• Provide excellent service and work to meet or exceed members’ expectations.
• Support branch development initiatives, carry out assigned branch development tactics, and meet individual goals.
• Handle and resolve member complaints, conflicts, questions, and general account inquiries.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED