Teller

Hills Bank•Coralville, IA

About The Position

The Teller directly serves bank customers by handling paying and receiving functions, including savings, checking, credit, mortgage, consumer loan, and credit card transactions, as well as services such as issuing official checks and money orders. The role is primarily responsible for providing high-quality customer service, understanding customer needs and bank products, referring customers to other departments as appropriate, balancing daily, and complying with regulations related to teller services. Hills Bank provides a designated career path and detailed training program. Training begins with foundational and teller training, followed by more advanced teller components and exposure to additional areas of the bank. The employee initially shadows an experienced coworker at the branch and continues receiving support until comfortable and confident in the role. This is a full-time position averaging 40 hours per week. The schedule is Monday through Friday, 8:15 a.m. to 5:15 p.m., and every other Saturday morning, 8:00 a.m. to 12:00 p.m. The starting wage is $17.00 per hour, with a comprehensive and competitive benefits package. The position is eligible for a Spanish proficiency pay differential.

Requirements

Preferably a high school degree or equivalent.
1–2 years of experience in a related position; retail experience involving cash handling is preferred.
Computer skills and ability to use office equipment in a typical office environment.
Dexterity sufficient to count money.
Ability to lift 50 pounds.
Successfully complete all training and evaluation requirements in the Retail Teller Career Path for progression from Teller 1 to Teller 2 to Teller 3.
Participate in at least three bank-sponsored or community events annually.

Nice To Haves

Retail experience with cash-handling responsibilities.
Spanish proficiency; the position is eligible for a Spanish proficiency pay differential.

Responsibilities

Provide exceptional customer service and handle customer inquiries, transactions, and problems with discretion, good judgment, and initiative.
Process checking and savings transactions, loan payments, credit card transactions, and other deposits and disbursements.
Issue official checks, money orders, and bank checks; redeem bonds; and assist customers with additional services.
Follow bank policies and procedures, verify required information, maintain customer confidentiality, and comply with applicable laws and regulations, including bank secrecy, privacy, and funds availability requirements.
Open the night deposit vault, log and distribute its contents, and process deposits and other transactions using dual control.
Assist customers with access to safe deposit boxes while following bank procedures.
Answer telephone inquiries from customers and internal staff about accounts, statements, charges, interest, and related matters.
Maintain required working funds, count and verify currency, and balance the assigned cash drawer daily with minimal variances; help reconcile errors or discrepancies as needed.
Purchase working money supplies from the Assistant Branch Manager or Branch Manager as needed.
Support the bank's sales efforts by identifying customer needs, cross-selling services, advising customers about promotions, and referring customers to relevant bank departments.
Participate in retail product campaigns and assist with office events and promotions.
Use the bank's CRM system to personalize customer interactions, manage referrals, and record appropriate customer opportunities and interactions.
Adhere to customer service standards through the Voice of the Customer program.
Assist with other bank activities and perform other duties as assigned.
Participate in at least three bank-sponsored or community events annually.