Teller

ASE Credit Union•Clanton, AL

12d

About The Position

The Teller accurately processes financial transactions and assists members in the lobby, drive-thru window, and/or by telephone. The role provides friendly, professional, and confidential service, aims to create a positive member experience, and minimizes wait times. The Teller also supports branch operations and other departments as needed while complying with company policies, service standards, and applicable laws and regulations.

Requirements

Six months of customer service and/or cash handling experience.
High school degree or GED.
Must be bondable.
Good written and oral communication skills.
Time management skills and the ability to prioritize and multitask.
Logic and reasoning skills and attention to detail.
Microsoft Office skills.
Ability to develop and foster strong working relationships with team members and members.
Ability to handle sensitive and confidential information with trust, diplomacy, and discretion.
Ability to communicate clearly, follow written and oral instructions, perform basic mathematical calculations, spell accurately, and understand computer basics.
Ability to work independently or as part of a team, manage multiple changing priorities, and remain composed under deadlines and accuracy requirements.
Ability to deal calmly and professionally with diverse personalities while providing high levels of customer service.

Responsibilities

Process checking, savings, and loan transactions, including receiving funds, posting transactions, processing withdrawals, and redeeming bonds as needed.
Verbally confirm intended transactions with members to ensure their needs are met and minimize errors.
Process transactions accurately and balance the cash drawer daily; notify a supervisor of any outages.
Follow procedures for accepting, determining holds on, and negotiating checks on member accounts.
Process shared branching transactions in accordance with Shared Branching Operating Rules and Regulations.
Meet or exceed monthly sales and service goals and identify cross-sell opportunities by discussing members' product and service needs.
Assist other departments and branches with transactions, support branch managers with staffing needs, fulfill member requests, and assist with member care center calls as needed.
Maintain a clean, neat, and professional work environment and demonstrate a positive attitude toward members and team members.
Comply with company policies, procedures, service standards, applicable laws, and regulations.
Perform other job responsibilities as assigned by management.