Teller Part Time Woodcroft

Wells Fargo•Durham, NC

3d•Onsite

About The Position

Wells Fargo is seeking a part-time Teller to join its National Branch Network at the Woodcroft location in Durham, North Carolina. This customer-focused, front-line role supports everyday banking needs through in-branch interactions, accurately processing transactions and providing a welcoming, reliable experience. The Teller serves as a primary point of contact, builds foundational banking skills, learns about customers’ needs, introduces helpful products, services, and digital tools, and connects customers with bankers for more detailed product conversations. The role works closely with branch teammates to support daily operations and deliver a consistent, high-quality customer experience, with training, coaching, and opportunities for career growth. The position requires a schedule that includes Saturdays and is not eligible for visa sponsorship. The posting location is 4709 Hope Valley Road, Durham, NC 27707. The posting end date is November 10, 2026, though the job posting may be removed earlier due to applicant volume.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Proven cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine banking transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking methods, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, use active listening to clarify needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and help remediate issues as required.