Part Time Teller - Riverchase

PNC•Birmingham, AL

8d•Onsite

About The Position

As a part-time Teller in PNC's Retail Banking organization, based in Birmingham, Alabama, you will deliver a customer experience focused on financial wellbeing and customer loyalty. You will process customer interactions, explain alternatives for financial transactions, identify banking opportunities, and make appropriate referrals. The position is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. The role applies banking product and procedural knowledge to resolve customer problems and completes teller and branch operations and maintenance transactions accurately and efficiently. Employees are expected to focus on customer needs and satisfaction and to assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Requirements

No prior experience is required.
No degree, high school diploma, GED, or significant experience or product knowledge is typically required for primary duties at this role level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience that supports customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities through customer conversations and refer customers to branch staff as appropriate.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Part-time employees may be eligible for medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Part-time employees accrue vacation time based on hours worked in the current calendar year, for use after 90 days of service.