Teller

Community Financial System, Inc. • Village of Walton, NY

14d

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes financial transactions, maintains cash accuracy, and assists customers with everyday banking needs. Tellers listen to understand customer needs, provide information about products, services, and digital tools, and make appropriate referrals to branch partners. The position requires attention to detail, compliance with security and regulatory standards, and a commitment to positive customer service and branch operations.

The Teller collaborates with branch colleagues, supports customer flow and routine operational tasks, and contributes to an inclusive and respectful workplace. The position also requires participation in branch meetings and training, including travel to training locations and, as needed, nearby branches. Hours are 37.5 per week, and the role requires flexibility based on branch needs. Compensation is commensurate with experience, with a potential annual merit increase. The listed pay range is $16.50–$21.53 per hour.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
• Ability to follow procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn banking systems.
• Ability to build trust, demonstrate professionalism, and remain composed during sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistent demonstration of the company's core values: Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be at least 18 years old.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events as required.
• Ability to meet the physical demands of the role, including standing, walking or sitting; using hands and fingers; reaching; speaking and hearing; and occasionally lifting or moving up to 25 pounds. Close vision and ability to focus are required.

Nice To Haves

• Prior customer service and/or banking experience.

Responsibilities

• Welcome customers and provide professional, friendly, accurate, and efficient service.
• Process routine transactions, including deposits, withdrawals, payments, and check cashing, while verifying customer identity and available funds.
• Engage customers in needs-based conversations about transactional needs and direct them to appropriate team members for additional services or solutions.
• Educate customers about digital banking tools and self-service options.
• Respond to routine inquiries and concerns, escalating complex issues as appropriate.
• Help manage the lobby and guide customers to the appropriate team member or service area.
• Answer incoming calls promptly and professionally, directing inquiries and assisting callers in accordance with bank standards.
• Partner with branch colleagues to connect customers with specialists for complex financial needs and support branch goals through effective customer engagement.
• Collaborate with team members and assist with customer flow, lobby engagement, and routine branch operations.
• Contribute to a positive, inclusive, and respectful work environment; adapt to new tools, processes, and initiatives.
• Participate in branch meetings, training programs, and professional development opportunities, including travel when required.
• Perform teller transactions accurately and balance the cash drawer within established guidelines.
• Protect customer and bank information and follow security, authentication, and dual-control procedures.
• Watch for unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns.
• Follow branch operating standards, including opening and closing procedures, cash handling, and documentation requirements.
• Support audits, reviews, and regulatory requests as needed; comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
• Provide support to other branches as needed to maintain staffing and service levels.
• Perform other related duties as assigned to support branch and bank objectives.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Potential annual merit increase
• Company coverage or reimbursement for applicable initial-training travel expenses, such as mileage and lodging

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED