Teller - Full-Time

Members 1st Federal Credit Union•West Lampeter Township, PA

10d

About The Position

The Teller provides accurate and efficient processing of members’ financial transactions to support member satisfaction and accurate account records. The role contributes to sales goals by identifying members’ product and service needs and applying established procedures to address member issues. It provides banking services, facilitates transactions, promotes Members 1st products and services, supports branch operations and processing, conducts member account transactions, educates members about credit union products and services, and performs balancing and end-of-day procedures. The position has moderate supervision of work and no budgetary responsibilities.

Requirements

For Teller I level: 0–1 year of progressive retail financial or customer service experience.
For Teller III level: At least 3 years of retail banking or credit union experience, including cash handling, customer service, and understanding of financial services regulatory policies and compliance.
For Teller III level: At least 2 years of financial experience identifying and promoting products and services to meet member or customer needs.
Good communication and interpersonal skills.
Thorough knowledge of credit union products, services, policies, and procedures.
Familiarity with PCs and applicable software.
Ability to communicate effectively in English, orally and in writing.
Ability to receive information and hear sounds at normal speaking levels under normal branch conditions.
Visual ability to prepare and analyze data and figures, view a computer terminal, and read extensively.
Sufficient manual skill to operate a PC keyboard and other standard office equipment.
Ability to stand or sit for extended periods.
Ability to work extended evening and weekend hours and travel to other locations to provide extended-hours coverage.
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.

Responsibilities

Process members’ financial transactions accurately and efficiently.
Maintain accurate records of member accounts.
Identify members’ product and service needs and contribute to department and organizational sales goals.
Apply established processes and procedures to address member issues.
Provide banking services and facilitate member transactions.
Promote Members 1st and its services and provide customer service.
Support general branch office operations and processing.
Conduct member account transactions and educate members about credit union products and services.
Perform balancing and end-of-day procedures.