Teller

PNC•Cleveland, OH

10d•$30,000 - $50,000•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and support an inclusive workplace. This full-time Teller role is within PNC’s Retail Branch organization and is based in Downtown Cleveland, Ohio. It is an in-office position; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Teller delivers customer interactions intended to improve financial wellbeing and build loyalty, processes a variety of customer transactions, and educates customers about available options. The role identifies banking opportunities and makes appropriate referrals to branch staff. Tellers engage with customers in the lobby, present relevant PNC products, and explain how technology and other resources can help customers manage financial transactions. They use product and procedural knowledge to resolve customer problems and complete teller and branch daily operations and maintenance transactions efficiently and accurately while following policies and procedures and exercising sound judgment. PNC expects employees to focus on customers and manage risk in accordance with the company’s Enterprise Risk Management Framework. The role does not require prior experience, a degree, a certification, or a license. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers on available alternatives for financial transactions.
Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service